Terms of Use

These Terms of Use ("Terms") govern your access to and use of the Acclancer websites, applications and services, including Acclancer Books and Acclancer VAT (together, the "Services"), operated by Acclancer ("we", "us"). By creating an account or using the Services you agree to these Terms.

1. The Services

Acclancer provides cloud-based accounting, VAT, corporate tax and e-invoicing software, together with professional services (such as expert review, managed filing, registrations, bookkeeping and accounting) delivered by qualified tax and accounting professionals. For self-service software use, you are responsible for reviewing figures before submission to any tax authority; where you purchase an expert-reviewed or managed service, the scope of our professional responsibility is as described in that service.

2. Accounts

You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity under your account. Seats are limited per plan; one person per seat.

3. Subscriptions, trials and billing

• New accounts receive a 30-day free trial of full features. No card is required for the trial.
• Paid subscriptions are billed monthly or yearly in advance. Yearly plans are priced at ten times the monthly price.
• Order processing and payments are handled by our merchant of record, Paddle.com, which also handles applicable taxes on the sale and payment-related support.
• You may upgrade, downgrade or cancel at any time; cancellation takes effect at the end of the paid period. Fees already paid are non-refundable except where required by law or Paddle's buyer terms.

4. Your data

You retain all rights to the data and documents you upload. You grant us the limited rights needed to operate the Services (e.g., processing documents with AI to extract accounting data). You can export your data at any time. Where you choose your own document storage (device, Google Drive, OneDrive), originals remain in that storage under your control.

5. Acceptable use

You agree not to misuse the Services, including attempting unauthorised access, reverse engineering, reselling without authorisation, uploading unlawful content, or using the Services to violate any law.

6. Availability and changes

We aim for high availability but the Services are provided "as is" without warranty of uninterrupted operation. We may improve or modify features; material reductions in core functionality during a paid term entitle you to cancel with a pro-rata refund of the unused period.

7. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of the Services is limited to the amounts you paid in the twelve months preceding the claim. We are not liable for indirect or consequential losses. For self-service use, review your returns before submission; for expert services, our responsibility is limited to the agreed scope of that service.

8. Termination

You may stop using the Services at any time. We may suspend or terminate accounts that breach these Terms. Upon termination you will have a reasonable opportunity to export your data.

9. Governing law

These Terms are governed by the laws of the United Arab Emirates. Disputes are subject to the exclusive jurisdiction of the courts of the UAE.

10. Contact

Questions about these Terms: contact us.